Refund and Returns Policy

Effective Date: April 9, 2026

This Refund and Returns Policy (“Policy”) governs the terms under which refunds may be issued by Servinix (“Company,” “we,” “us,” or “our”) for digital services provided to clients (“Client,” “you,” or “your”). By purchasing our services, you agree to this Policy.

1. Nature of Services

Servinix provides digital services, including but not limited to website design, branding, search engine optimization (SEO), social media marketing, content writing, and video editing. All services are delivered digitally and are considered intangible, custom, and non-returnable.

2. Refund Eligibility

Refunds may be issued at our sole discretion under the following conditions:

• The service has not yet been initiated
• A duplicate or erroneous payment has been made
• We are unable to fulfill the agreed service due to internal limitations

All refund requests must be submitted in writing within 7 calendar days from the date of payment.

3. Non-Refundable Services

• Work has commenced or been completed
• Delays caused by the Client’s failure to provide required materials, approvals, or communication
• Change of mind after project initiation
• Dissatisfaction based on subjective preferences once agreed revisions have been delivered
• Ongoing or completed SEO, marketing, or content-related services

4. Revision and Acceptance

We provide revisions in accordance with the agreed scope of work. Once a deliverable has been approved or accepted by the Client, it shall be deemed final, and no refunds will be issued.

5. Project Cancellation

• Before Work Begins: Eligible for a full refund
• After Work Begins: Eligible for a partial refund based on work completed
• After Completion: No refunds will be issued

6. Refund Processing

Approved refunds will be processed within 7–10 business days using the original payment method. We are not responsible for delays caused by financial institutions or payment providers.

7. Chargebacks and Disputes

You agree to contact us prior to initiating any chargeback or payment dispute. Unauthorized chargebacks may result in service suspension and may be subject to further action.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Servinix shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

9. Policy Updates

We reserve the right to update or modify this Policy at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

10. Contact Information

Servinix
Email: support@servinix.com
Phone: +1 (000) 000-0000
Address: [Insert Address]