Refund and Returns Policy

Effective Date: January 1, 2026

At Servinix, we are committed to delivering high-quality digital services. This Refund & Returns Policy outlines the conditions under which refunds may be granted for our services.

1. Nature of Services

Servinix provides digital services including website development, custom software development, mobile app development, and maintenance services. Due to the intangible and customized nature of these services, refunds are limited and subject to the terms outlined below.

2. No Refund After Project Initiation

Once a project has been started and work has commenced, payments made are generally non-refundable. This includes time spent on planning, research, design, and development.

3. Eligibility for Refund

Refunds may be considered under the following conditions:

• If the project has not yet been started
• If Servinix is unable to deliver the agreed service
• If a cancellation request is made within 24 hours of payment and no work has begun

4. Partial Refunds

In some cases, partial refunds may be issued based on the amount of work completed. Any approved refund will be calculated after deducting costs for work already performed.

5. Revisions Instead of Refunds

We encourage clients to use the revision opportunities included in their package. Our team will make reasonable revisions to ensure the final delivery meets agreed requirements.

6. Non-Refundable Situations

• Change of mind after project initiation
• Delays caused by lack of client communication or missing requirements
• Requests for features outside the original project scope
• Completed and delivered projects as per agreed scope

7. Third-Party Costs

Any third-party costs such as domain registration, hosting, plugins, APIs, or licenses are non-refundable.

8. Chargebacks

Initiating a chargeback without prior communication may result in suspension of services and legal action if necessary. We encourage clients to contact us first to resolve any issues.

9. Processing Refunds

If a refund is approved, it will be processed within 7–10 business days using the original payment method, unless otherwise agreed.

10. Contact Us

If you have any questions about this Refund & Returns Policy, please contact us:

Company: Servinix
Email: support@servinix.net
Phone: +1 5059857663
Address: 1209 MOUNTAIN RD PL NE STE R, ALBUQUERQUE, NM 87110, USA